FAQs – General

I don't have Google Chrome. Can I use another web browser?

Currently Google Chrome is the only browser fully supported by Soundmouse. While the system may function on other browsers, such as Internet Explorer (IE) and Mozilla Firefox, using an unsupported browser can cause some features to not function as intended or to fail entirely. To download Google Chrome to your machine go to www.google.com/chrome/

How are workspaces created?

Workspaces are currently created by Soundmouse. As production company information is pulled from pre-TX files, it is possible for a production company to exist on the system without a corresponding workspace. If this appears to be the case, contact your Soundmouse representative to have the relevant Workspace created.

Help! I've forgotten my password!

To reset your password after a failed sign in attempt, click on the "Forgotten your password?" link. After 5 failed sign in attempts your account will be locked for 15 minutes.

Need more help?

If you are experiencing technical difficulties or require additional help, email our support team at [e-mail].